| dc.description.abstract | The purpose of the study was to assess the impact of age
and gender diversity on employee performance in an organisation.
A descriptive research design was adopted with Zambia
Compulsory Standards Agency (ZCSA) being the focus
organisation which has a total of 103 employees from various
units. Stratified and random sampling techniques were used to
draw a sample size of 50 respondents from various hierarchical
levels. The main data collection instruments were self-
administered questionnaires and interview guides. A set of
descriptive statistics including frequencies, percentages, the mean
and standard deviation were used to generate tables, bar graphs
and pie charts to present the results of the study using SPSS
version18. The key findings of the study were that both age and
gender diversity have a bearing on the performance of an
employee and ultimately on the organisational output. It was
ascertained that employees felt comfortable working with either
older or younger employees. Others felt positive about being
involved in teams that consist of employees with varying ages as
this improved their performance. Furthermore, the study found out
that gender diversity has a high predictive power on employee
performance. On the other hand, organisations that create an
inclusive environment for all employees irrespective of gender and
create policies that eliminate discrimination from the workplace
can greatly benefit from gender diversity. A significant
relationship between gender diversity and work performance has
shown that employees like to work with the opposite gender so
long as they can carry out their job professionally. The study
concluded that age diversity is a very crucial resource for firms
that intend to have sustainable workforce, higher production,
productivity and profitability. | en_US |
