THE EFFECT OF INFORMATION COMMUNICATION TECHNOLOGY (ICT) IMPLEMENTATION ON EDUCATION MANAGEMENT: A CASE STUDY OF THREE SELECTED SECONDARY SCHOOLS IN CHILANGA DISTRICT, ZAMBIA.

Abstract

This study examined the impact of ICT implementation on education management in selected secondary schools within Chilanga District, Lusaka Province. The research objectives were to investigate the effect of ICT on administrative processes, explore challenges faced by school managers during implementation, and propose measures to address these challenges. The study sampled 60 participants, including school managers, deputy headteachers, Heads of Departments (HODs), and teachers, representing 10% of the target population. The findings reveal that ICT implementation significantly enhances administrative efficiency through streamlined processes such as record-keeping and communication. School managers highlighted improvements in student registration, attendance monitoring, and decision-making facilitated by ICT tools. However, numerous challenges were identified during ICT implementation, including technical issues such as hardware and software malfunctions, inadequate training and skills among staff, resistance to change from traditional methods, insufficient resources (both financial and technological), and infrastructure problems like poor internet connectivity and electrical supply. These challenges collectively impede the effective use of ICT tools and hinder their full integration into school management practices. Based on the findings, it was concluded that while ICT integration offers substantial benefits in education management, addressing challenges is crucial for successful implementation. Clear ICT policies, enhanced training programs, dedicated technical support, increased funding, and collaborative partnerships are essential for overcoming these obstacles and maximizing the benefits of ICT in schools. The study recommended Enhancing ICT training programs for staff. Developing clear ICT policies at school and district levels. Establishing dedicated technical support teams. Increasing funding for ICT infrastructure and resources. Promoting collaborative partnerships with stakeholders. Conducting longitudinal and comparative studies to further explore ICT impacts.