Employee Performance Appraisal systems and its effects on performance in selected commercial banks of solwezi district, Zambia

Abstract

This study examines the employee performance appraisal system and its effects on performance in selected commercial banks in the Solwezi district. Employing a sequential mixed methods design, the research involved 50 participants, comprising 20 management members and30 employees from various categories. The primary purpose of the study was to analyze the relationship between performance appraisals and employee performance. One specific objective was to identify perceptions of the appraisal system's effectiveness among different employee levels. The research utilized purposive sampling for selecting management participants and simple random sampling for employee categories. Data collection methods included focus group discussions and questionnaires. Quantitative data from questionnaires were analyzed using SPSS Version 21.0 software, while qualitative data from focus groups were examined thematically. Findings indicated that while management viewed the appraisal system as a crucial performance driver, many employees felt the process lacked transparency and meaningful feedback. This disparity highlighted a gap in understanding between the two groups. The study recommends enhancing the appraisal system by integratingmore frequent feedback mechanisms and involving employees in the appraisal design process. This could foster a more equitable environment, improve employee satisfaction, and ultimately boost overall performance in the banks.